Welcome to topup-mobile.co (the "Site"). These terms and conditions explain how services are provided and the rules for using the Site. By accessing or using the Site, you agree to these terms. If you do not agree, please do not use the Site. Review these terms carefully before placing any order or subscribing to services. Printing a copy for future reference is recommended.
These terms govern the provision of digital services and the facilitation of prepaid mobile recharge transactions with third party providers through the Site.
Liern Limited is a company incorporated in Cyprus with company number HE 418815. Registered office: Leonidou, 8, Nicosia, 2007, Cyprus. The company operates the Site under the name topup-mobile.co.
Consumer inquiries will receive responses within a reasonable timeframe and within the timeframe set out in the complaints process (Section 7).
By using the site, you affirm acceptance of these terms and agree to adhere to them. You are responsible for ensuring anyone accessing the site via your internet connection is aware of these terms and complies with them. If you do not agree with these terms, refrain from using the site. Printing a copy for future reference is recommended.
There is no economic or financial link with the mobile network operators accessed via the Site. The company acts as an independent intermediary enabling the purchase of digital telecom recharge/top-up products from third party operators. The company does not provide payment services (within the meaning of Directive (EU) 2015/2366 (PSD2)) and does not issue electronic money (within the meaning of Directive 2009/110/EC).
These terms and conditions reference other terms and policies governing the use of the Site:
If a purchase is made via the Site, the company's terms and conditions apply to that transaction insofar as it relates to the company, not to the transaction with the relevant third party provider.
These terms and conditions may be updated from time to time. Before using the Site, review the current terms and conditions. If a change materially affects you as a consumer, reasonable advance notice will be provided where possible, and where required by applicable law, the ability to terminate the contract without penalty will be allowed.
The Site may undergo updates and alterations without notice to align with product changes, user needs, business priorities, or other reasons. Such changes will not remove or reduce rights in relation to services already purchased by you as a consumer.
The company does not guarantee uninterrupted access to the Site or its content. The right to suspend, withdraw, or limit site availability, in part or entirely, is reserved for business and operational reasons, with reasonable notice provided where possible. Should this occur and paid services are interrupted, you may be entitled to appropriate remedies, including a refund (in whole or in part) in accordance with applicable law.
The right to transfer rights and obligations under this contract, in whole or in part, to another company or to another website operated by the company or by an affiliated company within the same group is reserved. Such transfer is strictly limited to what is necessary to maintain proper performance of your subscription and will not result in:
If you have an active account or subscription, written notification will be provided prior to or promptly following the transfer, providing information about the identity of the new contracting entity, its contact details, and the effective date of the transfer.
If the transfer materially affects your rights or the performance of the Agreement to your detriment, you may terminate your subscription without penalty within one month after being notified.
Where the transfer involves the transfer of personal data:
The transfer will not affect compliance with the terms of the Confidentiality Policy.
You may only transfer your contract with the company to someone else if the company agrees to it (in its sole discretion). The company may not agree to such a transfer, and if it does agree, it may require the party receiving the contract to provide evidence of the transfer of the subscription and all account access. If you are a business, company agreement is required to transfer your contract, and the decision is entirely at the company's discretion.
The Site and services are intended for users in the European Union and the United Kingdom only. The company does not assert that the content and services on the Site are suitable for use or accessible in other locations. By continuing to use the Site and its related content and services, you confirm that you are located in the European Union or the United Kingdom. If you are located outside of the European Union and the United Kingdom, you may be able to browse the Site, but you may not be able to place an order if the company does not offer the relevant service, or offer it within your location, or if any legal or regulatory restrictions apply. Availability of any services (and matters such as prices, taxes and regulatory disclosures) may vary by country. If you are not in the European Union or the United Kingdom, stop using the Site and its related content and services immediately.
If you receive a user identification code, password, or any other security information as part of account sign-in procedures, you must treat this information as confidential and not share it with any third party. The company reserves the right to disable any user identification code or password and close your account if, in its reasonable opinion, you fail to comply with these provisions. If you suspect unauthorised access to your account, promptly inform the company. This does not affect the company's obligation to implement appropriate technical and organisational security measures under EU data protection law.
The company owns or holds licenses for all intellectual property rights in the Site and its content, protected by copyright laws and international treaties, except for the operators' brand names and trademarks, which remain the exclusive property of their respective owners.
You are prohibited from conducting, facilitating, authorising, or permitting text or data mining or web scraping related to the Site or the company's services. This includes the use of automated devices, programs, tools, algorithms, or processes to access, obtain, copy, monitor, or republish any site content or data. These provisions serve as an explicit reservation of rights, including those under the Digital Copyright Directive (EU 2019/790), to prevent text or data mining or web scraping. This clause is subject to applicable laws.
The content on the Site is provided for general information purposes only and should not be relied upon as advice. Seek professional or specialist advice before taking any actions based on the Site's content. Reasonable efforts are made to keep the information up to date but accuracy, completeness, or timeliness are not guaranteed. This disclaimer does not limit any mandatory pre-contract information obligations under applicable law.
The Site may contain links to third-party sites and resources. These links are for informational purposes only and should not be construed as endorsement of linked websites or their content. The company has no control over the content of these external sites and resources. This does not affect the duty to clearly identify third-party providers where relevant.
Subject to applicable law, the company's liability for any and all cumulative claims concerning the Agreement shall be limited to 50% of the total fees paid by you to the company in the 12 months prior to the incident giving rise to the claim by you. Nothing in the Agreement shall exclude or limit liability in respect of death or personal injury caused by negligence, or fraud or fraudulent misrepresentation.
The Site is intended for domestic and private use only. The company is not liable for any loss of profit, business interruption, or business-related losses. If defective digital content damages your device due to the company's negligence, the company will repair the damage or compensate you (the choice of which will be made at the company's discretion). The company's acceptance due to its negligence (and subsequential repair or compensation) does not apply if you could have avoided the damage by applying a free update or following installation instructions. In such an instance the company does not accept any liability.
The company excludes all implied conditions, warranties, and representations regarding the site and its content. The company is not liable for any loss or damage, including loss of profits, sales, business, or data, arising from the use of the site or reliance on its content. The company excludes all implied conditions, warranties, and representations regarding the Site and its content. The company is not liable for any loss or damage, including, but not limited to, loss of profits, sales, business, or data, arising from the Site and/or reliance on its content, howsoever caused.
Clause 17 shall survive and continue to oblige the parties for a period of six (6) years after termination of your contract with the company, irrespective of the grounds and reasons for the termination.
Your personal information is processed lawfully, fairly and transparently as outlined in the Privacy Policy.
The company does not guarantee the security of the Site or its freedom from bugs or viruses. You are responsible for configuring your technology and using virus protection software. You must not introduce viruses or engage in malicious activities that harm, or may cause harm to the Site, users or any third party providers.
Linking to the home page is permitted on the condition that it is done in a fair and legal manner. This must not damage the company's reputation or imply an association or endorsement. Do not frame the site or create links that suggest an association that doesn't exist. The company may withdraw linking permission at its discretion.
The trademark topup-mobile.co is registered under HE 418815 by Liern Limited. Use of this trademark requires prior written approval, unless permitted as described in the section on how you may use material on the Site.
These terms and conditions are governed by the law of Cyprus. The parties submit to the exclusive jurisdiction of the Cyprus courts. Nothing in these terms and conditions affects your rights as a consumer to rely on mandatory provisions of local law. Businesses agree to submit any disputes, proceedings or claims arising out of or connected to these terms and conditions to the exclusive jurisdiction of the Cyprus courts.
This contract is solely between you and the company, with no enforcement rights for third parties.
If any part of these terms and conditions is held to be illegal, invalid or unenforceable, that part is to be read down to the extent necessary to preserve its operation and, if it cannot be read down, it is to be severed, and the remainder shall remain in full force and effect.
The company's failure or delay in exercising any right under these terms and conditions does not waive its right to enforce it later. The exercise of a right does not prevent further exercise of that right or any other right. The company may only waive a right in writing; a waiver on one occasion does not operate as a waiver if the right arises again.
You must not use the Site, or allow it to be used:
When a breach of this acceptable use policy is identified, the company may take appropriate actions, taking into account the nature, severity and context of the breach. Actions may include the measures listed below. The company's liability is excluded for any actions taken in response to breaches of this policy, and the company reserves the right to take any additional actions deemed appropriate.
The company retains the right to transfer its rights and obligations under these Terms to a third party, as long as it does not adversely affect your rights under these Terms, or any applicable EU or United Kingdom consumer statutory rights.
These Terms are governed by the law of Cyprus. The parties submit to the exclusive jurisdiction of the Cyprus courts. Nothing in these Terms, including this clause 6, affects your rights as a consumer to rely on such mandatory provisions of local law. Businesses agree to submit any disputes, proceedings or claims of whatever nature arising out of or in any way connected to these terms and conditions, including the company's contract with them (and/or its formation) including any non-contractual disputes or claims, to the exclusive jurisdiction of Cyprus courts.
If any part of these Terms is, for any reason, held to be illegal, invalid or unenforceable (i) that part is to be read down to the extent necessary to preserve its operation and, if it cannot be read down, it is to be severed, and (ii) the legality, validity and enforceability of the remainder of these Terms shall not be affected thereby and shall remain in full force and effect to the greatest effect permitted by applicable law.
The company's failure, or delay, in exercising any right under these Terms does not waive its right to enforce it later. The exercise of a right does not prevent any further exercise by the company of that right, or of any other right. The company may only waive a right under these Terms in writing. The company's waiver of a right on one or more occasion does not operate as a waiver of that right if it arises again.
These terms and conditions ("Terms & Conditions") govern all interactions between you and the company relating to subscriptions, free trials, and the utilisation of the services, whether or not a payment is required. If you are a consumer, mandatory EU and/or UK consumer protection law applies, and will prevail over these Terms and Conditions where applicable.
The services offered through the Site may, from time to time, be operated, fulfilled, or billed by another company in the company's corporate group or by an authorised third party. The identity of the contracting party and the entity responsible for providing the services will be clearly disclosed to you before you place an order. Should you proceed with your subscription and use of the services after being informed by the company of a change of company, you expressly acknowledge and agree to the entities providing the same or equivalent services to you. Any change in the operating or billing entity shall not affect the validity, scope, continuity, or quality of the services you have purchased, or your statutory rights as a consumer.
The Privacy Policy outlines how personal data is processed. Personal data is processed lawfully, fairly, and transparently in accordance with EU GDPR.
These Terms and Conditions are established exclusively in the English language.
For future reference, either printing a copy of these Terms and Conditions or saving them to your computer is recommended.
The company reserves the right to update or modify these Terms and Conditions, as well as any terms within your contract with the company and referenced policies. Changes may be made for various reasons, including compliance with legal requirements, error correction, enhancing clarity, improving services, making technical adjustments, or other purposes. The company may also adjust the Subscription Fee and payment frequency, as explained in Section 3 below. Material changes that negatively affect you as a consumer will not apply retrospectively without your consent. Material changes that adversely affect you will be communicated with at least fourteen (14) days' notice in advance via email. In such circumstances, you have the option to cancel your subscription with the company (or free trial where relevant) and receive a pro-rated refund. Contact the company should you wish to cancel your subscription. Should you not contact the company and continue with the services, the parties agree that your subscription shall continue and that you accept such changes from the date that the changes become effective.
The company reserves the right to terminate its contract with you and seek compensation if you fail to make payments to the company, or provide necessary information for the company to deliver any service. In such cases (and without waiving its rights), your account data, including digital content, may be deleted without prior notice to you.
The company may transfer its rights and obligations under this contract with you to another organisation. If you are a consumer, your contractual and statutory rights will not be adversely affected, and you will be informed in advance.
You may transfer your contract with the company to another party only with the company's agreement, and the company may require proof of the transfer and documentation concerning the other party before agreeing to any transfer. If you are a consumer and the company denies your request, you have the right to terminate your contract with the company and receive a pro-rated refund of any fees paid to the company. Contact the company where you want to cancel your subscription in such a situation. Should you not contact the company and continue with the services, the parties agree that your subscription shall continue until terminated in accordance with these Terms and Conditions.
All products and services offered via the platform are delivered digitally. Once your payment is successfully processed, the delivery is typically completed within seconds. In certain cases (for example, due to network congestion, operator delays, or technical issues) delivery may take up to a few minutes, or longer. You will receive confirmation via email or on your user dashboard once the transaction is completed.
As only digital products and services are offered, there is no physical shipping or handling involved. You will not receive any physical product or package by mail.
If you are a consumer in the European Union or the United Kingdom, you may have a 14-day right of withdrawal, subject to relevant exceptions. Because recharge/top-up products are supplied as part of a distance and off-premises contract, and are usually provided immediately, once it has been successfully delivered to the recipient number it cannot be cancelled or reversed. By proceeding to purchase the company's services via a subscription plan you acknowledge that (1) the performance of the contract with the company has begun with your prior express consent and (2) you therefore lose your right of withdrawal once the services has been provided to you, and where relevant, the supply of digital content has begun with your prior express consent and you acknowledge that you thereby lose your right of withdrawal.
If you believe your recharge or top-up product was not delivered successfully, or the wrong product was issued (e.g., incorrect number, operator, or amount), you must notify the support team within 24 hours of the transaction. Please provide your order ID, the affected mobile number or email, and a brief description of the issue. contact@topup-mobile.co
Once the company receives your request, the support team will investigate the issue. If the problem is verified as being due to an error by the company, the company will take appropriate action. The company reserves the right to decline a refund or replacement if the issue cannot be verified, if the request falls outside the 24-hour window, or if the error was not made by the company.
Actions may include:
The company is committed to providing a smooth and reliable experience for all of its users. While refunds for digital services are limited in certain cases, the company always endeavours to resolve valid issues quickly, fairly, and transparently. Your satisfaction is important to the company. Nothing in this section limits or excludes mandatory consumer remedies that are available.
The company's services, detailed in Section 4, are provided through a subscription plan model with recurring payments from you. Before you are bound by a subscription, the company will clearly inform you of the subscription fees, billing frequency, duration, and automatic renewal terms. Your subscription for services begins when you initiate a paid subscription, or renew it on your automatic subscription billing date. Your subscription concludes when the subscription duration lapses, or is otherwise terminated in accordance with these Terms and Conditions. If your subscription starts on a day not present in the concluding month, it ends on the last day of that month. For example, a 3-month subscription beginning on January 31st will end on April 30th. The subscription fee is the upfront payment for your subscription (inclusive of VAT and applicable taxes, where required by law). By subscribing, you agree to pay this fee for each renewal, until it is cancelled in accordance with these Terms and Conditions. If you have a free trial subscription, then upon the end of the free trial period you will be automatically charged the relevant subscription fee, unless you cancel the subscription payment in accordance with Section 3.7 below.
The company may alter the subscription fee and/or subscription duration, effective from your automatic subscription billing date. Any such changes will be communicated in advance in a clear manner and will not apply retrospectively. You'll receive at least a fourteen (14) day notice via email regarding such proposed changes. If you disagree with the proposed changes, you may cancel your subscription without penalty by disabling automatic renewal before the changes take effect. Should you not do so, the subscription fee will be deducted from your account and will continue to be deducted until it is cancelled or terminated in accordance with these Terms and Conditions. In the event of VAT rate changes before charging the subscription fee, the company will adjust the VAT rate accordingly. If errors in price or description occur, the company will notify you by email. You can choose to cancel your subscription at no cost and receive a refund, or proceed with the corrected terms. Should the company not hear from you within the timescale stated in the company's email to you, you confirm that you wish to proceed with the corrected terms, which will automatically occur.
The company may, at its sole discretion, reduce the subscription fees at any time. Such reduction shall take effect from the date that notice of the change is communicated to you (either by email to the email address registered to your account or via a notification directed to you in the "Member Zone" on the Site). Any reduction of subscription fees will not adversely impact the quality of the services. Any subsequent increase of the subscription fees shall be notified to you in accordance with clause 3.2 above.
Your subscription automatically renews on the automatic subscription billing date for the subscription duration, even if the payment cannot be processed until later. This will only occur where automatic renewal has been clearly disclosed and expressly accepted by you before the initial purchase of the relevant subscription. Once purchased, you can disable automatic renewal as outlined in Section 3.7.
To access the services, you will need to create an online account and provide payment information, including Visa and/or Mastercard credit and debit cards. The company confirms that it does not process the payments and that third parties process the payments. The company does not provide payment services or issue electronic money within the meaning of Directive (EU) 2015/2366 or Directive 2009/110/EC (ad amended). The payment data is securely retained for payment processing and future transactions only to the extent necessary for processing payments and in accordance with applicable data protection law. You acknowledge that updated card information may be required for reattempting payments, should the initial payment fail, and agree to provide that information upon request.
If you accept a free trial that is offered to you, you acknowledge that your subscription will automatically commence at the end of the trial period, and that the relevant subscription fee will be charged, should you not cancel the subscription before the end of the trial period. The company will charge the relevant subscription fee on the day after your free trial ends, if you don't cancel it as detailed in Section 3.7. Your subscription starts on this date and lasts as long as advised when you commenced the trial. The company's free trials are for eligible new and certain former customers, determined at the company's discretion. You acknowledge and agree that the company can terminate free trials without notice for any reason. Should this occur the company confirms that you will not be charged the relevant subscription fee.
You can disable automatic renewal of your subscription at any time before your automatic subscription billing date (or free trial expiration, where relevant). This can be done by phone or by doing so via your account settings. You agree that disabling automatic renewal stops access to the company's services when your current subscription or free trial ends.
The company's services are solely for personal use, granting you a non-exclusive, non-transferable license to use them during free trials and active paid subscriptions. Your account, subscription, and the company's services are for your exclusive use, and you must not share access or license the company's services to third parties without the company's prior written consent.
You are responsible for maintaining account security, keeping your password confidential, and preventing unauthorised access. You agree to notify the company promptly of any unauthorized access or use. The company reserves the right to disable your account and password for non-compliance in a proportionate manner ad without prejudice to your statutory rights.
You agree that the company can choose not to renew or cancel your subscription, free trial, or access to the company's services at its discretion. In such cases, the company shall make pro-rated refunds to you.
The company provides the following services to subscribers:
The company's services are provided via subscription plan options. There are currently two subscription plan options (1) Essential Plan and (2) Premium Plan. Please click the link for the relevant subscription plan option on the home page for details of the services provided as part of that subscription plan option.
Access to your subscription plan will be provided upon payment of the relevant subscription fee, or upon the commencement of any trial offer that may apply. You agree that the company's obligations are fulfilled upon successful access to the digital services which are supplied by the third party and to any services which are provided by the company to you as part of the relevant subscription plan. The company will use reasonable efforts to meet any of its stated timescales but cannot guarantee them. Time is not considered of the essence under these Terms and Conditions.
Should you require further information about any of the company's services, you may contact the company using the contact details provided in section 2.2 of the Website terms and conditions above.
Please follow the prompts on the Site to review, purchase and activate a paid subscription (or review and activate a 3-day trial offer). Subscriptions are only accessible via the methods indicated on the Site. By subscribing, you confirm that the personal information provided is accurate and up to date, and that you are eligible to access the services in compliance with all applicable laws and regulations.
Reimbursement of eligible mobile expenses is subject to approval and limited to verified invoices that meet all eligibility criteria, as set out in the Reimbursement Policy. Customers must submit valid documentation through their account dashboard within the timeframes stated in the Reimbursement Policy. Reimbursement is not guaranteed and is subject to verification and service caps based on the subscription tier. Any refusal will not affect your statutory consumer rights.
The company aims to provide uninterrupted access to its services 24/7, but does not guarantee continuous availability. In case of delays caused by events outside the company's control, the company will notify you and attempt to minimize disruption. The company will not be liable for any delay. However, if a substantial failure to supply occurs, you may exercise your statutory remedies which may include terminating the agreement and requesting a (pro-rated) refund.
The company may adjust the features of any service to meet legal or operational requirements without prior notice to you. The company also reserves the right to suspend or restrict services to address technical issues, update features, or enforce non-payment of subscription fees. In such cases, if a paid service is unavailable for more than 7 consecutive days, the company will notify you and you may terminate the agreement and receive a pro-rated refund. If you choose to terminate the agreement under this clause, you agree to provide the company with no less than 14 days' notice. Upon confirmation, access to your account and services will end immediately, and a refund will be processed within 14 days. You acknowledge and agree that no refunds are available for free trials or inactive subscriptions.
If your free trial or subscription expires or terminates, and you have chosen not to renew it on its automatic subscription billing date (in accordance with section 3.7), your account will remain available, albeit inactive, ("Inactive Account") for one (1) year. After this period, the company may close your account without notice to you. The company confirms that you will not be charged any fees for your Inactive Account. You also have the option to close your account at any time by requesting account closure from the company. However, doing so will immediately end your free trial or relevant subscription. This will not affect your right to any refund or remedy that you may be entitled to under applicable consumer law. If any of the services involve providing digital content to you, you can access this content in your account as long as your account remains open. However, should your account be closed, whether by the company or at your request, all data within it, including digital content, may be deleted without prior notice to you. Where applicable law requires continued access or portability of content, or retention of data, the company will comply with those obligations before deleting any data.
This section specifically pertains to consumers within the meaning of EU consumer protection law. Business customers should refer to section 10 below for information applicable to them.
The company is committed to fulfilling its legal duty to provide consumers with services that match the descriptions on the website and meet all mandatory legal requirements. For instance, if you purchase a top-up, such as Vodafone UK, it must meet the standards defined by applicable EU consumer law as implemented in your Member State and Cyprus or, if you are based in the UK, the Consumer Rights Act 2015, which may include being as described, fit for its intended purpose, and of satisfactory quality. If the digital content is faulty, you may have the right to request a repair, replacement, or a refund. If the issue remains unresolved within a reasonable time and causes significant inconvenience, you may be eligible for a refund, or price reduction or termination of the subscription with the company. In cases where the fault damages your device due to the company's lack of reasonable care, you may also be entitled to a repair or relevant compensation (see section 8). Additionally, for services like access to an Orange FR top-up option, applicable EU consumer law (or the UK Consumer Rights Act 2015, where applicable) may grant you the right to request a redo or repair of the services provided by the company if it wasn't performed with reasonable care and skill, or to receive a refund if the issue cannot be resolved. Please note that purchasing top-ups on the Site may be subject to limitations or restrictions based on the plan that you have subscribed to. These limitations aim to ensure fair usage and availability for all of the company's customers.
As noted above (see section 2.3) as a consumer, you may have the right to change your mind within fourteen (14) calendar days of being charged the subscription fee (the Withdrawal Period), subject to the following conditions: Subject to it not being exempt from the right of withdrawal, you can withdraw from the company's contract and request a refund within the Withdrawal Period by clearly communicating your decision to the company via any of the means outlined in clause 2.2 of the Website terms and conditions, or by submitting a completed cancellation form. Use of the form is optional and not mandatory. However, as noted in section 2.3, you cannot exercise your withdrawal right after a service has been fully performed. If you withdraw after a partially performed service, you may be entitled to receive a partial refund, accounting for reasonable costs and fees already incurred, as permitted by applicable law. Upon withdrawal, any refund owed to you will be processed within fourteen (14) days from the date you informed the company of your decision. The company will issue the refund using the same payment method you used for the subscription fee. If you cancel or withdraw from the company's contract after the Withdrawal Period expires, you will not be eligible for a refund, unless expressly stated in these Terms and Conditions.
If you are a consumer and wish to exercise your right to cancel the contract, you can use the provided cancellation form. Use of the form is optional and not mandatory. Please fill out and submit this form if you intend to withdraw from the agreement.
To [Company name, address, telephone number, and, if applicable, fax number and email address]:
I hereby provide notice of my intent to terminate the contract for the provision of your services.
Ordered on/received on (select the appropriate option):
Consumer's Name:
Consumer's Address:
Consumer's Signature (only necessary for paper submissions):
Date:
If you have any complaints or queries about the company's services, please contact the company using the contact details provided in clause 1.2 of the Website terms and conditions above. The company will acknowledge receipt of your complaint or query without undue delay and aim to respond within a reasonable timeframe.
Consumers may have the option to resolve disputes with the company through alternative dispute resolution ("ADR"). If the company is unable to resolve a dispute directly with you, the company will inform you whether it is obliged or willing to participate in ADR and, where applicable, provide details of a competent ADR entity.
Section 8 is subject to the limits set out in this section and clause 17 of the Website terms and conditions.
The company may be responsible for losses you incur due to the company breaching its contract with you, unless the loss is:
If you are a business customer, the company does not accept liability for the following concerning you or your customers:
The limitations in this section do not apply to:
Except as expressly stated in section 10.2 concerning the rights of business customers, the company excludes all terms implied by law. For the avoidance of doubt, the company does not exclude terms implied by law where such exclusion would be unlawful, including mandatory consumer protections.
When the company refers to "in writing" in these Terms and Conditions, it includes email communication. Any notices or communications related to the contract must be in writing and can be delivered by hand, sent by pre-paid first class post or other next working day delivery service, or by email. You can use the company's contact details provided in section 1.2 of the Website terms and conditions above to reach the company. Notice is deemed to be received:
This provision does not apply to serving legal proceedings or other legal documents, or, where applicable, any arbitration or other method of dispute resolution.
This section applies only where you act for purposes relating to your trade, business, craft or profession.
Business customers have different rights and responsibilities compared to consumers, including limitations on cancellation, different rights for product or service issues, and distinct compensation for losses caused by the company or its products or services. A business customer is defined as an entity or individual transacting with the company primarily for business, trade, craft, or professional purposes, even if it's an individual. Nothing in this section affects rights that cannot be excluded under applicable consumer law where you qualify as a consumer.
The company warrants that, upon delivery of services and for one month thereafter (warranty period), any services you purchase will:
For business customers, the Agreement constitutes the entire agreement between you and the company regarding your purchase of the company's services and use of the Site. You acknowledge that you have not relied on any statements, promises, representations, assurances, or warranties not expressly set out in the Agreement. You also agree not to make claims for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Agreement.
If you are a business customer, all amounts due under this agreement (from you to the company or from the company to you) must be paid in full without any set-off, counterclaim, deduction, or withholding, except for deductions or withholdings required by law.
These Terms and Conditions are governed by the law of Cyprus. The parties submit to the exclusive jurisdiction of the Cyprus courts. Nothing in these terms and conditions, including this clause 11.1, affects your rights as a consumer to rely on such mandatory provisions of local law. Businesses agree to submit any disputes, proceedings or claims of whatever nature arising out of or in any way connected to these Terms and Conditions, including the company's contract with them (and/or its formation) including any non-contractual disputes or claims, to the exclusive jurisdiction of Cyprus courts.
The Agreement is between you and the company, and no third party can enforce it or change its terms.
The company's failure, or delay, in exercising any right under these Terms and Conditions does not waive its right to enforce it later. The exercise of a right does not prevent any further exercise by the company of that right, or of any other right. The company may only waive a right under these Terms and Conditions in writing. The company's waiver of a right on one or more occasion does not operate as a waiver of that right if it arises again.
As part of your active subscription, you are entitled to service reimbursements on eligible mobile-related expenses, subject to verification and the conditions set out in this policy. This policy outlines which expenses qualify, how to submit them, and the terms under which they are approved. This policy does not create a stored-value balance, payment account, or electronic money.
Limits apply per billing period and do not roll over.
| Plan | Monthly Reimbursement Cap |
|---|---|
| Essential Plan (£29/month) | £50 |
| Premium Plan (£49/month) | £100 |
To qualify for reimbursement, the expense must relate directly to personal or business mobile use and be actually incurred and paid for by you. Eligibility is assessed on a case-by-case basis and eligible categories include:
To be eligible, you must upload a valid invoice or receipt that includes:
Accepted formats: PDF, JPG, PNG
Language: English, or supported with English translation if required
Submission of documents do not guarantee approval.
The company aims to process valid submissions within a reasonable time, typically within 1 week.
The company assesses each reimbursement for:
The company reserves the right to request additional documentation or to deny reimbursement where documentation is invalid, fraudulent, duplicated, or outside the scope of this policy. This discretion is exercised reasonably.
Approved reimbursements are issued only as a refund to the original payment method, or another refund method agreed with you. The company does not provide a wallet, balance or stored value.
For help or to appeal a rejected claim:
Email: contact@topup-mobile.co
Phone: 24/7 helpline available in your account dashboard
Effective Date: 01/01/2026
Applies to: All subscription tiers of Prepaid Mobile Recharge
The Site acts as an independent intermediary for the purchase and provision of mobile top-up and telecom services by customers from third party providers. Unless otherwise stated, the company is not affiliated with, authorised by, or sponsored by the mobile network operators featured on the Site. All trademarks, logos, and brand names are the property of their respective owners and are used solely to identify the relevant services. The Site, including its owners, operators, and developers, is not affiliated with, endorsed by, or officially connected to any telecom operator or its subsidiaries in any way. Please refer to the Agreement for further details regarding affiliations, warranties, and service policies.
The company does not provide payment services within the meaning of Directive (EU) 2016/2366 (PSD2), nor does it issue electronic money under Directive 2009/110/EC. Payments made through the Site are accepted solely for the purpose of completing a specific purchase of digital telecom services and are processed by authorised payment service providers. The company does not hold customer funds, operate payment accounts, execute payment transactions, issue store or redeem money value, or provide stored-value facilities. The company operates a digital platform that facilitates access to prepaid mobile recharge and telecom related digital services which are supplied by third-party providers. All monetary funds are processed exclusively by authorised third-party payment service providers or telecom operators. Any refunds or reimbursements are processed as a reversal of an underlying transaction or as a service-related refund. In the event that the regulatory classification of any element of services were to be reassessed, the company would promptly engage with the Central Bank of Cyprus and take all necessary steps to ensure full regulatory compliance, including modification or suspension of any affected features.